14-Day Return & Refund Policy

At Hazel & June Jewels, we want you to feel confident about every order. You may request a return within 14 days of receiving your order.

Return eligibility

To qualify for a return, the item must be:

Unworn, unused, and in its original condition
Returned with its original packaging and any included accessories
Accompanied by proof of purchase or your order number

Items showing signs of wear, damage, alteration, or improper handling may not be accepted.

How to request a return

Before sending anything back, contact us at support@hj-jewels.com within 14 days of delivery.

Please include:

Your full name
Your order number
The item you wish to return
The reason for the return
Clear photographs when the item is damaged, defective, or incorrect

Returns sent without prior approval may not be accepted.

Overseas return address

Approved returns must be sent to our overseas supplier’s return facility. We do not accept returns at our business or correspondence address.

Once your return request has been approved, we will provide the correct overseas return address and return instructions by email. Do not send your order back before receiving these instructions.

Customers are responsible for any international return shipping costs, customs forms, import charges, taxes, or other fees associated with the return, unless the item arrived damaged, defective, or incorrect.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We strongly recommend using a tracked shipping service and keeping the shipping receipt until the return has been processed. Hazel & June Jewels is not responsible for returns that are lost, delayed, refused by customs, or damaged in transit.

Original shipping and handling charges are non-refundable, except where required by applicable law.

Refunds

Once the overseas return facility has received and inspected your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. Contact support@hj-jewels.com promptly if your item is damaged, defective, or different from what you ordered.

Include clear photographs of the item and packaging so we can assess the issue and provide an appropriate resolution.

Non-returnable items

For hygiene and safety reasons, earrings and pierced jewelry cannot be returned once their protective packaging has been opened, unless they arrived damaged, defective, or incorrect.

The following may also be excluded from returns:

Personalized or custom-made items
Gift cards
Items marked as final sale
Items damaged through misuse or ordinary wear

Exchanges

We do not guarantee direct exchanges. The quickest option is usually to return the eligible item for a refund and place a new order.

Order cancellations

Orders may only be cancelled before processing or shipment begins. Contact support@hj-jewels.com as soon as possible. We cannot guarantee cancellation after an order has entered fulfilment.